Help & Support

Contact us if you need help with the CartFields Shopify POS app. Use the "Get Support" button on the Shopify app page to email support directly from your Shopify store.

Frequently Asked Questions

Yes, CartFields is designed as a Shopify POS app and must be used with the POS installed in your smart grid. Once you install the POS tile, you can access your cart and product fields by clicking on the tile.

Yes, when you're creating the specific field, use the required checkbox to designate that field as a required entry. Required fields will change the POS tile color to red and display a warning icon to alert the POS staff. Shopify does not allow the app to prevent the checkout so, the required fields will only display an alert to the staff and not prevent the checkout.

Yes, the CartFields app lets you choose the locations you want to support. You can select any of your Shopify Locations and add custom cart and products fields for each.

Video Tutorials

Add The CartFields Tile to the Smart Grid

When you add the app to your Shopify store, you must also add the POS tile to your smart grid. This gives you access to the field entry from the POS cart. Watch the video to learn how you can configure your smart grid to add the CartFields tile.

Create Fields On The POS Cart

You can add custom cart fields to your POS checkout using the CartFields POS App. The fields will be applied to the entire cart and become available as details on the invoice. Watch this video to get started adding your custom cart fields.

Add Fields to Products In The POS Cart

You can add custom product fields to your POS checkout using the CartFields POS App. The product fields are accessible when participating items are added to the POS cart. The entered values become available as line-item details for each product on the invoice. Watch this video to get started adding your custom cart fields.

Set Fields as Required

Cart and Product fields can be designated as required. These required fields will alert the POS staff via the CartFields POS tile on the SmartGrid. Watch this video to learn how to use required fields.